Question 1

What areas do you deliver to?

Accepted Answer

We deliver throughout Central Florida, including Lake Buena Vista, Kissimmee, Davenport, ChampionsGate, Universal Orlando, SeaWorld, and surrounding areas.Please enter your delivery address at checkout to confirm availability.

Question 2

How much does delivery cost?

Accepted Answer

Delivery fees vary by location:Lake Buena Vista & nearby resorts: Starting at $12Universal Orlando & SeaWorld areas: Starting at $15Other Central Florida areas: Based on distance and location
Your applicable delivery fee will be confirmed at checkout.

Question 3

What are your delivery hours?

Accepted Answer

Local deliveries are generally scheduled between 9:00 AM and 12:00 PM.Please note that we cannot guarantee a specific delivery time. Exact arrival times may vary depending on location, traffic, route, order volume, and property access.

Question 4

Do I need to be present for delivery?

Accepted Answer

For Homes and Airbnbs, you generally do not need to be present. Your order may be left at the front door or designated delivery area when safe.For Hotels and Resorts, requirements depend on the property's policy. Some properties may accept the order at a designated delivery area, while others may require the guest to meet the driver.

Question 5

What shipping and delivery options do you offer?

Accepted Answer

We offer different options depending on your location and the products ordered:Nationwide ShippingEligible products can be shipped throughout the United States. Shipping times and availability depend on the destination and product selected.Shipping to Hotels & ResortsEligible products may also be shipped directly to your hotel or resort. Please confirm that the property accepts packages for guests before placing your order.For hotel or resort shipping, we will need the name on the reservation and your stay dates to help ensure the package arrives during your visit.We recommend placing your order in advance to allow enough time for transit.Please note that some hotels and resorts may charge a separate package receiving, handling, or storage fee directly to the guest. Any such fee is determined and charged by the hotel or resort and is not included in Deliada Bakery's shipping charges.Central Florida Local DeliveryWe also offer local delivery throughout Central Florida, including Lake Buena Vista, Kissimmee, Davenport, ChampionsGate, Universal Orlando, SeaWorld, and surrounding areas.Local delivery fees vary by location and will be confirmed at checkout.

Question 6

Do you offer pickup?

Accepted Answer

Yes. Pickup is available by prior arrangement.Please email us at hello@deliadabakery.com to coordinate the pickup location and details.

Question 7

Do you offer GLUTEN-FREE or other dietary options?

Accepted Answer

Yes. Select products may be available as gluten-friendly or with other dietary accommodations.Please review the individual product description or contact us at hello@deliadabakery.com before ordering if you have specific dietary needs or food allergies.Please note that our products are prepared in a shared commercial kitchen where gluten and other common allergens are present, so we cannot guarantee an allergen-free or gluten-free environment.

Question 8

What should I do if I need to cancel or change my order?

Accepted Answer

Please contact us as soon as possible at hello@deliadabakery.com.Cancellation, refund, and order-change eligibility are subject to our Cancellation, Refund & Order Changes Policy.

Question 9

What is the Delilovers Club?

Accepted Answer

The Delilovers Club is Deliada Bakery's loyalty and rewards program.Create a Deliada Bakery account or sign in to your existing account to join, earn Deli Points, and enjoy available member rewards and benefits.

Question 10

Do you offer benefits for Travel Agents?

Accepted Answer

Yes. Travel Agents and Travel Professionals are welcome to join our Delilovers Club to access available member rewards and benefits.We also offer:Complimentary personalized notes with eligible client ordersCustom sublimated magnets featuring your business card to include with client giftsJoin the Delilovers Club by creating a Deliada Bakery account or signing in to your existing account.

Question 11

Do you offer benefits for Travel Agents?

Accepted Answer

Yes. Travel Agents and Travel Professionals are encouraged to join our Delilovers Club to earn Deli Points and access available member rewards and benefits.We also offer complimentary personalized notes with eligible client orders and custom sublimated magnets featuring your business card that can be included with your client gifts.

Question 12

How do I join the Delilovers Club as a Travel Agent?

Accepted Answer

Simply create a Deliada Bakery account or sign in to your existing account, then join the Delilovers Club to start earning Deli Points and accessing available member benefits.

Question 13

Can I personalize gifts for my clients?

Accepted Answer

Yes. We can include a complimentary personalized note with eligible client orders. We can also create custom sublimated magnets featuring your business card to add a personal and professional touch to your client gifts.

Question 14

What is the Delilovers Club?

Accepted Answer

The Delilovers Club is Deliada Bakery's loyalty and rewards program. Members can earn Deli Points through eligible purchases and activities and redeem them for available rewards and discounts.

Question 15

How do I join the Delilovers Club?

Accepted Answer

Create a Deliada Bakery account or sign in to your existing account to join the Delilovers Club and start earning Deli Points.Once you are signed in, you can access your membership, points balance, and available rewards directly from your account.

Question 16

How do I earn Deli Points?

Accepted Answer

Members earn 1 Deli Point for every $1 spent on eligible purchases.Additional Deli Points may also be available through selected activities, birthdays, referrals, promotions, and other opportunities offered through the Delilovers Club.Points from eligible purchases may take up to 48 hours to appear in your account.

Question 17

How do I redeem my Deli Points?

Accepted Answer

Sign in to your Deliada Bakery account to view your current Deli Points balance and available rewards.Deli Points can be redeemed for eligible rewards and discounts offered through the Delilovers Club. Available rewards and point requirements may vary.

Question 18

How does the referral program work?

Accepted Answer

Delilovers Club members can refer new customers to Deliada Bakery.Once the referral requirements are successfully completed, both the referring member and the new customer receive $5 off a future eligible purchase.The referral must meet the program requirements to qualify. Please review our Delilovers Club Terms & Conditions for complete details.

Question 19

Do Deli Points expire?

Accepted Answer

Yes. Deli Points are valid for 6 months (180 days).Unused points may expire according to the date they were earned and the rules of the Delilovers Club.For complete information about point expiration, referrals, redemption, and other program rules, please review our Delilovers Club Terms & Conditions.

Question 20

Do you offer bulk orders for corporate events or branding?

Accepted Answer

Yes! We offer bulk logo cookies and corporate event desserts for meetings, client gifts, parties, and brand promotions. Reach out with your quantity and event details.

Question 21

How do I place a custom order for a cake or event treats?

Accepted Answer

Share your event date, treat type, flavors, design ideas, and quantity. We’ll review your request, confirm availability, and guide you through the next steps.

Question 22

✨ What are the benefits of joining our VIP Travel Agent Partner Program?

Accepted Answer

VIP Travel Agent Partners receive exclusive savings, access to special offers, client gifting ideas, and our VIP Travel Agent Menu designed especially for travel professionals.

Question 23

🎁 Ideas for Client Gifting

Accepted Answer

✨ Before the Trip
Send a sweet surprise before your client’s vacation to build excitement for their upcoming adventure.

🏨 During Their Stay
Celebrate special moments with welcome treats, breakfast boxes, desserts, or vacation surprises delivered during their trip.

💌 After the Vacation
Keep the memories going by sending a sweet treat after they return home as a thank-you or “welcome back” gift.

🎀 Perfect For
Client appreciation • Welcome gifts • Birthdays • Anniversaries • Graduations • Family vacations • Special celebrations

Question 24

🍪 What treats can be ordered for clients?

Accepted Answer

We offer cookies, gift boxes, breakfast boxes, cakes, desserts, corporate treats, and shipping-friendly products perfect for client surprises.

Question 25

🚚 Do you offer shipping and local delivery?

Accepted Answer

Yes! We offer nationwide shipping and local delivery options throughout the Orlando area, vacation homes, and select delivery zones.

Question 26

🏨 How do resort deliveries work?

Accepted Answer

For resorts within the “bubble” area, many properties no longer allow outside vendor deliveries directly at the front desk due to property policies. For these locations, deliveries are coordinated through pre-arranged nearby meet-up locations.

For locations outside the “bubble” area, including vacation homes, Airbnbs, and surrounding resort areas, local delivery may be available depending on location and availability. ✨

Question 27

🚚 When will shipping orders arrive?

Accepted Answer

📦 Order Preparation Time
Shipping orders are typically prepared within 2 business days before being shipped from our bakery.

🚚 Transit Time
Once shipped, orders typically arrive within 2–4 business days. 
For Florida deliveries, transit time is usually 2–3 business days depending on the destination and carrier service. ✨

📦 Shipping Carrier Information
We primarily ship with UPS. Once an order has been shipped, all transit updates, routing, delivery timelines, and carrier handling processes are managed directly by the shipping carrier. Delivery routes and final handling may vary depending on destination and carrier operations. ✨

Question 28

📦How can I track my orders?

Accepted Answer

📦 Tracking Orders
VIP Travel Agent Partners can log into their account to view order history, order details, and shipping updates. On mobile, tap the account icon near the cart to access your orders.

Once a shipping order has been fulfilled, tracking information will be added to the order and a shipping confirmation email with tracking details will be sent to the email used during checkout.

⚠️ Please note: Only orders placed directly through our website store will appear here. Orders created through custom invoices, special requests, or manual invoicing may not be displayed in the account order history. ✨

Question 29

🛒 How do I place an order as a VIP Travel Agent Partner?

Accepted Answer

Create an account on our website, receive your discount code, and place orders directly through our online store.

Question 30

💛 Who is Deliada Bakery?

Accepted Answer

Deliada Bakery is a family-owned bakery specializing in handcrafted desserts, custom cookies, cakes, gift boxes, and travel client experiences.

Question 31

What payment methods do you accept?

Accepted Answer

We accept credit cards, PayPal, Apple Pay, and Google Pay.