Cancellation, Refund & Order Changes Policy

Last Updated: August 23, 2026

At Deliada Bakery, many of our products are made to order, personalized, or prepared specifically for a scheduled delivery, pickup, event, or shipment.

We understand that plans can change. This policy is designed to provide reasonable flexibility while accounting for ingredients, materials, preparation time, custom work, and production capacity committed to each order.

Customer Cancellations

Cancellation requests must be submitted in writing to:

hello@deliadabakery.com

Refund eligibility is based on how much notice is provided before the scheduled delivery or pickup date.

15 Days or More Before the Order Date

Customers may choose:

90% refund of the amount paid, returned to the original payment method; or
100% store credit toward a future eligible Deliada Bakery order.

7–14 Days Before the Order Date

Customers may choose:

50% refund of the amount paid, returned to the original payment method; or
100% store credit toward a future eligible order.

72 Hours to 6 Days Before the Order Date

Because ingredients, materials, decorations, packaging, and production planning may already be committed, cash refunds are not available.

Customers may receive 100% store credit toward a future eligible Deliada Bakery order.

Less Than 72 Hours Before the Order Date

Orders canceled less than 72 hours before the scheduled date are non-refundable.

At this stage, production, purchasing, preparation, customization, or packaging may already be underway.

When reasonably possible, Deliada Bakery may offer a future store credit as a courtesy based on the status and type of the order.

Courtesy credits are not guaranteed and may exclude amounts already committed to custom materials, specialty products, third-party purchases, or completed work.

Store Credit

When store credit is issued:

It has no cash value.
It cannot be exchanged for a cash refund.
It may be applied toward a future eligible Deliada Bakery order.
A new date is subject to availability.
Any difference in price for the new order is the customer's responsibility.
Delivery, shipping, customization, or other applicable charges may still apply.

Unless otherwise stated when issued, store credit must be used within 12 months of the original order date.

Custom & Personalized Orders

Custom cakes, printed cookies, personalized treats, custom decorations, specialty materials, corporate orders, large-volume orders, and other made-to-order products may require ingredients or materials to be purchased specifically for the customer.

Once custom production, printing, personalization, or specialty purchasing has begun, those portions of the order may be non-refundable, even when the cancellation otherwise qualifies for a partial refund.

Changes to an Existing Order

Requests to change:

Flavors
Quantities
Designs
Colors
Names or wording
Delivery information
Pickup information
Other order details

should be submitted at least 7 days before the scheduled order date.

All requested changes are subject to:

Availability
Production capacity
Ingredient availability
Material availability
Design feasibility
Additional charges when applicable

Changes requested within 7 days of the scheduled date may not be possible.

A requested change is not confirmed until it has been approved by Deliada Bakery.

Date Changes & Rescheduling

If you need to move your order to another date, please contact us as soon as possible.

Rescheduling is subject to availability.

When sufficient notice is provided, we will make reasonable efforts to transfer the order to another available date.

Additional charges may apply if:

Pricing has changed
Quantities or products change
A different design is requested
New custom materials are required
Delivery or shipping costs change

Hotel, Resort & Venue Policy Changes

Hotels, resorts, venues, gated communities, and other third-party properties may change their delivery or access policies without notice.

A change in a property's policy does not automatically cancel the customer's order.

When possible, Deliada Bakery will work with the customer to arrange a reasonable alternative, which may include:

A nearby scheduled meet-up
A different authorized delivery location
Pickup by prior arrangement
Shipping of eligible products
Rescheduling when appropriate

If a reasonable alternative is available and the customer chooses to cancel the order instead, the standard cancellation terms in this policy will apply based on the date the cancellation request is received.

Cancellations by Deliada Bakery

If Deliada Bakery is unable to fulfill an order and must cancel it, the customer will be offered:

A full refund of the amount paid, or
100% store credit, if preferred by the customer.

Shipping Orders

Products being shipped are also subject to our Shipping Policy.

A shipping order may be canceled only if the request is received before production, fulfillment, or shipment has reached a stage where the order can no longer reasonably be stopped.

Once an order has been transferred to the shipping carrier, it cannot be canceled.

Carrier delays, lost or damaged shipments, and hotel package acceptance are handled according to our Shipping Policy.

Refund Processing

Approved refunds will be returned to the original payment method used for the purchase.

Please allow up to 10 business days for Deliada Bakery to process and initiate an approved refund.

Once the refund has been issued, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

Processing times controlled by financial institutions are outside of Deliada Bakery's control.

Payment Processing Fees

Original payment processing fees that are charged to Deliada Bakery and are not returned by the payment provider may be non-refundable when applicable and permitted.

Any applicable deduction will be reflected in the final refund amount.

Design & Creative Interpretation

Reference photos, inspiration photos, or other images provided by customers are used for design direction and inspiration only.

Deliada Bakery does not guarantee an exact reproduction of another baker's, artist's, or designer's work.

Reasonable design adjustments may be made when necessary for:

Structural stability
Food safety
Ingredient or material availability
Product size
Aesthetic balance
Practical production requirements

We will make reasonable efforts to maintain the agreed theme, colors, and overall design direction.

How to Request a Cancellation, Change or Reschedule

Please email: